fc333 Privacy Policy

1. Introduction

fc333 ("we", "us", "our") operates the website https://fc333.ws and provides online casino games, sports betting, crash games, and related services to players in Bangladesh. We understand that your privacy is important, and we are committed to handling your personal information with care, transparency, and respect for your rights.

This Privacy Policy describes the types of personal information we collect when you use our platform, how we use that information, with whom we may share it, and the choices available to you regarding your personal data. By registering an account, accessing the fc333 platform, or otherwise using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy.

2. Information We Collect

We collect information that is necessary to provide, maintain, and improve our services. The categories of data we collect are outlined below.

Account and Identity Information

• Full name and date of birth (for age verification — players must be 21 years or older)
• Email address and mobile phone number
• Government-issued identification documents where required for KYC verification
• Residential address and city (e.g., Dhaka, Chittagong, Sylhet, Khulna, or other cities in Bangladesh)

Financial and Transaction Information

• Payment method details (e.g., bKash, Nagad, Rocket, Upay mobile banking account identifiers)
• Deposit and withdrawal transaction history in BDT
• Betting and gaming activity records, including wager amounts, game sessions, and bonus usage

Technical and Usage Information

• Device type, operating system, and browser information
• IP address, approximate geographic location, and time zone (Bangladesh Standard Time, UTC+6)
• Pages visited, session duration, referral source, and click patterns on fc333.ws

3. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are connected to the legitimate operation of fc333 as a betting and gaming platform serving Bangladesh:

• To create, verify, and manage your fc333 player account, including KYC and age verification (21+ only)
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi banks
• To deliver, personalise, and improve our casino games, sports betting markets, and crash games
• To detect, investigate, and prevent fraudulent activity, money laundering, and security threats
• To send transactional notifications (deposit confirmations, withdrawal updates, account alerts)
• To send promotional offers and bonuses, subject to your consent and opt-out preferences

We do not use your data for purposes beyond those listed above without obtaining your explicit consent first. We do not engage in automated decision-making that would produce significant legal or similarly significant effects on you without human oversight.

4. Legal Basis for Processing

We process your personal data under the following legal bases, consistent with internationally recognised data protection principles:

• Contract performance: processing is necessary to fulfil our obligations to you as a registered player, including account management, transaction processing, and service delivery
• Legitimate interests: fraud prevention, platform security, responsible gaming monitoring, and analytics to improve our service
• Consent: for direct marketing communications, where you have explicitly opted in to receive promotional content
• Legal obligation: where processing is required to comply with applicable laws, including anti-money laundering requirements and age verification obligations

5. Sharing of Your Information

fc333 does not sell, rent, or trade your personal information to third parties. We may share your data only in the limited circumstances described below.

Service Providers and Technology Partners

We engage trusted third-party service providers who assist us in operating the platform, processing payments, delivering games, and providing customer support. These partners are bound by strict confidentiality obligations and are permitted to use your data only for the specific purpose for which it was shared.

Regulatory and Legal Disclosures

We may disclose your personal information to competent authorities, regulators, or law enforcement agencies where required by law, court order, or other legal process. We will notify you of such a disclosure where legally permissible to do so.

Business Transfers

In the event of a merger, acquisition, or sale of substantially all of our assets, your personal information may be transferred to the successor entity. We will provide reasonable notice before your personal information is transferred and becomes subject to a different privacy policy.

6. Cookies and Tracking Technologies

fc333 uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, maintain your session, and analyse platform performance. Cookies are small text files stored on your device when you visit our website.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain platform features, including your ability to log in or access your account balance.

7. Data Retention

fc333 retains your personal information for as long as your player account remains active and for a reasonable period thereafter, in order to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the category of data:

Account and identity records are retained for a minimum of five years after account closure, in line with standard anti-money laundering requirements. Transaction and financial records are kept for a minimum of seven years. Session logs and technical data are held for up to 12 months. Where you request deletion of your account and there is no outstanding legal obligation to retain the data, we will delete or anonymise your personal information within 30 days of receiving your verified request.

8. Data Security

We take the security of your personal data seriously. fc333 employs a range of technical and organisational safeguards to protect your information against unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption for all data transmitted between your device and fc333.ws
• Encrypted storage for sensitive data including financial records and identity documents
• Role-based access controls ensuring staff access only the data necessary for their job function
• Regular security audits and vulnerability assessments of the fc333 platform

While we employ robust security measures, no online platform can guarantee absolute security. If you become aware of any unauthorised use of your account or any security breach, please contact us immediately at [email protected].

9. Your Rights

As a user of fc333, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request.

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe, free of charge for the first request in any 12-month period.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. We will act on verified correction requests within 14 business days.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to overriding legal retention obligations described in Section 7.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its use for direct marketing.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

10. Third-Party Payment Processors

To process deposits and withdrawals, fc333 works with established payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card networks. When you make a payment, your financial data is transmitted directly to the relevant payment processor under their own privacy and security policies.

fc333 does not store your full card number, CVV, or mobile banking PIN on our servers. All payment data is handled by PCI-DSS compliant processors. If you have questions about how a specific payment provider processes your data, please refer to that provider's privacy policy.

11. Responsible Gaming and Age Verification

fc333 is committed to promoting responsible gaming. Our platform is strictly intended for adults aged 21 and above. During registration, we collect date of birth information and may request identity documents to verify that users meet this age requirement. If we discover that a minor has registered on our platform, the account will be immediately suspended and any funds will be handled in accordance with our Terms and Conditions.

We also collect and use gaming behaviour data to identify patterns that may indicate problem gambling. If our monitoring systems flag unusual activity, our responsible gaming team may reach out to offer support resources or apply account restrictions in line with our Responsible Gaming policy. For more information, please visit our Responsible Gaming page.

12. Changes to This Privacy Policy

fc333 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or through an in-platform notification.

Your continued use of fc333 after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fc333 handles your personal data, our dedicated support team is ready to assist you.

We aim to respond to all privacy-related enquiries within 3 business days. For urgent security concerns, please include the word "URGENT" in your subject line and our team will prioritise your request accordingly.